Contact Us
Get help with your lottery entries and account
Email Support
Send us a message and we'll respond within 24 hours during business days.
General Inquiries:
Account Issues:
Compliance Matters:
Phone Support
Phone support available for verified customers in permitted jurisdictions.
Customer Service:
Available once account is verified per regional requirements
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM AEDT
Saturday: 9:00 AM - 4:00 PM AEDT
Sunday: Closed
Postal Address
Send written correspondence to our registered office.
Australian Lottery Services Pty Ltd
Level 12, 123 Collins Street
Melbourne VIC 3000
Australia
ABN: 12 345 678 901
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Response Times
- General Inquiries: Within 24 hours
- Account Issues: Within 12 hours
- Technical Support: Within 4 hours
- Payment Issues: Within 2 hours
- Prize Claims: Within 1 hour
- Complaints: Within 24 hours
Response times are during business hours (AEDT)
Before You Contact Us
- Check our How It Works page for common questions
- Review your account settings and transaction history
- Have your account details ready if applicable
- Include relevant screenshots or error messages
- Be specific about the issue you're experiencing
Emergency Contacts
Important Information
- Identity Verification: We may request identification documents for account verification and prize claims as required by law.
- Jurisdiction Restrictions: Our services are only available to Australian residents in permitted jurisdictions.
- Age Verification: All customers must be 18 years or older. We take age verification seriously.
- Complaints: If you're not satisfied with our response, you can contact our regulators listed on our Licensing page.